Privacy Policy

We collect what we need to make Picket work for you. We don't sell your data. We don't share your saved jobs, notes, or outreach with other contractors. Your pipeline is yours.

• Account info: email, password (hashed), company name, contact preferences.
• Pipeline data: properties you save, status changes, notes you write, jobs you mark won or lost.
• Brand profile: logo, company info, email signature you set up so generated content has you on it.
• Your customer and job records: the past customers and jobs you upload or connect from your job software (address, job type, amount, date, and any name or contact details in the file).
• Postcard results: which mailed homes called, scanned or wrote in, and the outcomes you record.
• Usage analytics: pages visited, buttons clicked, features used. We use this to improve the product. No keystroke logging, no recording of homeowner contact info you copy out.

• Credit card numbers: those go directly to our payment processor and we never see them.
• The content of your inbox, your texts, or your calls. If you choose to connect Gmail or Outlook, we use send-only access to deliver the outreach you approve. We never read, store, or scan your incoming mail, and you can disconnect anytime.
• Homeowner data beyond what's already in public county records, plus the skip-trace contact info you explicitly ask us to look up.

• Run the product (scoring, briefing, outreach generation, dashboard).
• Provide customer support when you email us.
• Improve the product (which features get used, where users drop off, what breaks).
• Send you account emails (billing, security) and occasional product updates.
• Decide whether to reach out to you about investing in your business.

We look for trends in your past sales to make your mailers more effective. We don't sell your customer list or show it to other contractors, and you can delete it at any time. We use it to aim your postcards (homes like your customers rank higher for you), to keep your own customers off your prospecting list, to keep them off other Picket contractors' lists in your trade while the work is recent, and to match jobs to the homes you mailed so you can see what your postcards produced.

We also use aggregated, de-identified statistics derived from customer records across Picket (for example, how often homes of a certain age hire a given trade) to improve our scoring. These statistics contain no names, addresses or contact details and can't be traced to you or your customers. You can leave your data out of them from the Customers page.

Just you, and the Picket team for support, product work and the investment review described below. We use a small set of third-party services to make the product run (hosting, email, analytics, AI providers); your data passes through them only to the extent needed. We don't sell, rent, or trade your data with anyone.

Picket calls AI services (OpenAI, Google Gemini) to generate property briefs, call scripts, and email drafts. The prompts we send include property data and the brand info you set up — not your full pipeline or your other contractors' data. These providers don't train on Picket's API traffic.

When you use Picket's email or call tools, your brand profile (company name, your phone, your email) gets written into the messages — that's the point. The homeowner only ever sees what you actually send them.

• Update your account info anytime on the Account page.
• Remove a saved property from My Prospects at any time.
• Cancel your subscription anytime. Your data stays accessible.
• Email help@getpicket.ai to request a full export or full deletion.

We use a session cookie to keep you signed in and a small set of cookies for analytics. No third-party advertising cookies.

Picket and its owners sometimes invest in the businesses of contractors who use Picket. We may review what we see in your account, such as what you spend on postcards, how often homeowners respond, and the jobs matched in your records, to decide whether to contact you about an investment.

• That review happens inside Picket. We don't share your account data with outside investors or anyone else for this purpose without your permission.
• Whether to talk with us is entirely up to you. Saying no, or not answering, doesn't change your service.
• A contractor we invest in gets no advantage on Picket: every home is scored, chosen and held by the same rules for every contractor.
• If you don't want your account considered, email help@getpicket.ai and we'll leave it out.

When this policy changes, we'll update this page and email you for any material changes before they take effect.

Email help@getpicket.ai.